Web Applications: Customer Service Centers

Our Online Customer Center Application is designed to enhance your customer relationships by allowing them 24/7/365 access to their account data, a products/services knowledge base, and the ability to communicate directly with your employees while on your site. Customers are able to login to a secure area to access a variety of tools and data. Once logged in they can be presented with targeted messages and/or see a special offer for a product or service they haven't purchased from you yet. They can also check on their order status', backordered items, inventory levels and delivery times. They can view, pay and print their invoices, enter RMA's, and even have access to volumes of product knowledge at the click of a button. The Customer Service Center integrates seamlessly with many of our other web based business applications. Benefits: Implementing a customer-relationship application can provide a 3% increase in revenue and a .9% savings in cost. Adding almost 4% to the bottom line. A company doing $5 million a year in revenue can add $200,000 a year to their bottom line; a $50 million a year company, $2,000,000. See for yourself. If you have an online customer service center, your customers buy more often, in greater volume and buy more expensive items. You also get increased customer satisfaction, retention and loyalty. You position your company ahead of your competition in ways other than price. You can re-deploy employees from certain customer service activities to more profitable purposes. Like all of Intersoft's high quality solutions, the Online Customer Center Application is completely customizable to fit your business. To learn more, contact us online or call one of our Sales Representatives at 1.888.932.7228.