"The Banter" A Quarterly Newsletter: Vol. 4, 2nd Quarter :: April 2008

New This Quarter At Intersoft! A Consumer's Guide to E-Payments Tech Tips: Could Viruses Be Lurking In Online Videos? Our Clients in the Spotlight: Hard 2 Find Housewares Make Me Laugh Intersoft Jobs: Sales Positions Wanted New This Quarter At Intersoft! We have some great new changes to inform you about this Quarter! New Changes to the Support Department Some of you may already know that we have updated our phone system. Because the new system our Emergency Support number has changed. If you need After-Hours Emergency Support which consists of website or email outages, please call the main office number at 216-765-7351 or 888-WEB-7228 and press Option 6. You will be directed to leave a detailed message for the on call Support Technician. Our old Emergency Support number will be discontinued shortly. New Changes to the Billing Department We have released a new area to our Customer Service Portal, which now allows you to make a payment online either by credit card or check! You can now pay your invoices, order deposits & balances online easily and securely with a few mouse clicks! Go to, http://mysupport.intersoftgroup.com and click on "Make A Payment"! New Changes Coming to the Project Department Toward the end of the third quarter this year we are planning to release another new area to our Customer Service Portal to allow our website clients the ability to login and view their project status. Some of the features this area will include are your project planned start & end date, content needed list and submission form. Back to Top A Consumer's Guide to E-Payments By: The Federal Trade Commission http://www.ftc.gov/bcp/conline/pubs/online/payments.shtm The Internet has taken its place beside the telephone and television as an important part of people's lives. Consumers use the Internet to shop, bank and invest online. Most consumers use credit or debit cards to pay for online purchases, but other payment methods, like "e-wallets," are becoming more common. The Federal Trade Commission (FTC) wants you to know about these payment technologies and how to make your transactions as safe and secure as possible. Keep these tips in mind as other forms of electronic commerce, like mobile and wireless transactions, become more available. AND HOW WOULD YOU LIKE TO PAY? Most online shoppers use credit cards to pay for their online purchases. But debit cards - which authorize merchants to debit your bank account electronically - are increasing in use. Your debit card may be an automated teller machine (ATM) card that can be used for retail purchases. To complete a debit card transaction, you may have to use a personal identification number (PIN), some form of a signature or other identification, or a combination of these identifiers. Some cards have both credit and debit features: You select the payment option at the point-of-sale. But remember, although a debit card may look like a credit card, the money for debit purchases is transferred almost immediately from your bank account to the merchant's account. In addition, your liability limits for a lost or stolen debit card and unauthorized use are different from your liability if your credit card is lost, stolen or used without your authorization. Other electronic payment systems - sometimes referred to as "electronic money" or "e-money" - also are now common. Their goal is to make purchasing simpler. For example, "stored-value" cards let you transfer cash value to a card. They're commonly used on public transportation, at colleges and universities, at gas stations, and for prepaid telephone use. Many retailers also sell stored-value cards in place of gift certificates. Some stored-value cards work offline, say, to buy a candy bar at a vending machine; others work online, for example, to buy an item from a website; some have both offline and online features. Some cards can be "reloaded" with additional value, at a cash machine; other cards are "disposable" - you throw them away after you use all their value. Some stored-value cards contain computer chips that make them "smart" cards: These cards may act like a credit card as well as a debit card, and also may contain stored value. Some Internet-based payment systems allow value to be transmitted through computers, sometimes called "e-wallets." You can use "e-wallets" to make "micropayments" - very small online or offline payments for things like a magazine or fast food. When you buy something using your e-wallet, the balance on your online account decreases by that amount. "E-wallets" may work by using some form of stored value or by automatically accessing an account you've set up through a computer system connected to your credit or debit card account. "PAYING" IT SAFE The FTC encourages you to take steps to make sure your transactions are secure and your personal information is protected. Although you can't control fraud or deception on the Internet, you can take action to recognize it, avoid it and report it. Here's how. Use a secure browser - software that encrypts or scrambles the purchase information you send over the Internet - to help guard the security of your information as it is transmitted to a website. Be sure your browser has the most up-to-date encryption capabilities by using the latest version available from the manufacturer. You also can download some browsers for free over the Internet. When submitting your purchase information, look for the "lock" icon on the browser's status bar, and the phrase "https" in the URL address for a website, to be sure your information is secure during transmission. Check the site's privacy policy, before you provide any personal financial information to a website. In particular, determine how the information will be used or shared with others. Also check the site's statements about the security provided for your information. Some websites' disclosures are easier to find than others - look at the bottom of the home page, on order forms or in the "About" or "FAQs" section of a site. If you're not comfortable with the policy, consider doing business elsewhere. Read and understand the refund and shipping policies of a website you visit, before you make your purchase. Look closely at disclosures about the website's refund and shipping policies. Again, search through the website for these disclosures. Keep your personal information private. Don't disclose your personal information - your address, telephone number, Social Security number, bank account number or e-mail address - unless you know who's collecting the information, why they're collecting it and how they'll use it. Give payment information only to businesses you know and trust, and only when and where it is appropriate - like an order form. Never give your password to anyone online, even your Internet service provider. Do not download files sent to you by strangers or click on hyperlinks from people you don't know. Opening a file could expose your system to a computer virus or a program that could hijack your modem. Keep records of your online transactions and check your e-mail for contacts by merchants with whom you're doing business. Merchants may send you important information about your purchases. Review your monthly credit card and bank statements for any errors or unauthorized purchases promptly and thoroughly. Notify your credit or debit card issuer immediately if your credit or debit card or checkbook is lost or stolen, or if you suspect someone is using your accounts without your permission. REPORT PROBLEMS IMMEDIATELY The Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA) establish protections against lost or stolen credit or debit cards, and procedures for resolving errors on credit and bank account statements that can include: credit charges or electronic fund transfers that you - or anyone you've authorized to use your account - have not made; credit charges or electronic fund transfers that are incorrectly identified or show the wrong amount or date; computation or similar errors; a failure to properly reflect payments or credits, or electronic fund transfers; not mailing or delivering credit billing statements to your current address, as long as that address was received by the creditor in writing at least 20 days before the billing period ended; and credit charges or electronic fund transfers for which you request an explanation or documentation, because of a possible error. For credit: The FCBA generally applies to "open end" credit accounts - that is, credit cards and revolving charge accounts, like department store accounts. It does not apply to loans or credit sales that are paid according to a fixed schedule until the entire amount is paid back, like an automobile loan. Lost or stolen credit cards: Under the FCBA, your liability for lost or stolen credit cards is limited to $50. If the loss involves only your credit card number (not the card itself), you have no liability for unauthorized use. It's best to notify your card issuer promptly upon discovering the loss. Many companies have toll-free numbers and 24-hour service to deal with such emergencies. Always follow up with a letter and keep a copy for your records. Billing errors: The FCBA's settlement procedures apply to disputes about "billing errors" for open-end accounts, including unauthorized charges (you cannot be liable for more than $50 for unauthorized credit charges); charges for goods or services you didn't accept or weren't delivered as agreed; charges that are incorrectly identified or show the wrong amount or date; math errors; a failure to properly reflect payments or credits; not mailing or delivering credit billing statements to your current address, if the address was received by the creditor in writing at least 20 days before the billing period ended; and charges for which you request an explanation or documentation, because of a possible error. To take advantage of the FCBA's consumer protections for errors on your account, write to the creditor at the address given for "billing inquiries," not the address for sending your payments. Include your name, address, account number and a description of the billing error. Send your letter so that it reaches the creditor within 60 days after the first bill containing the error was mailed to you. And if you send your letter by certified mail, return receipt requested, you'll have proof that the creditor received it. Include copies (not originals) of sales slips or other documents that support your position. Keep a copy of your dispute letter. The creditor must acknowledge your dispute in writing within 30 days after it is received, unless the problem is resolved within that period. The creditor must con-duct an investigation and either correct the mistake or explain why the bill is believed to be correct, within two billing cycles (but not more than 90 days), unless the creditor provides a permanent credit instead. You may withhold payment of the amount in dispute and any related finance charges and the creditor may not take any action to collect that amount during the dispute. For debit: The EFTA applies to electronic fund transfers - transactions involving automated teller machines (ATMs), debit cards and other point-of-sale debit transactions, and other electronic banking transactions that can result in the withdrawal of cash from your bank account. Back to Top Tech Tips: Could Viruses Be Lurking In Online Videos? By Jessica Sudo As Anti-Spam features advance, hackers are looking for new ways of infecting pc's with their viruses. According to a report by Georgia Tech Information Security Center, some viruses may be embedded in online video players. Since more end users have become better at blocking emails and learning to not trust emails from banks, hackers have become more creative in distributing viruses. Hackers are finding sneakier ways of malware distribution, which can install viruses onto pc's to locate confidential information or hijack the person's computer without their knowledge. Currently there have only been a few cases of video hacking. Some hackers have tried to post fake video links on YouTube while others silently install spyware when a video opens. In any case, it is always best to be reminded of the steps to keep your computer safe: 1) Install an Anti-Virus program on your computer and keep it updated 2) Install Microsoft Windows and Office updates on a regular basis 3) Do not open email attachments or visit websites listed in emails from sources you do not know or trust 4) Install a hardware or software firewall If you have tech question that you would like us to write about email us at techtips@intersoftgroup.com. Back to Top Our Clients in the Spotlight: Hard 2 Find Housewares Website: http://www.hard2findhousewares.com Hard 2 Find Housewares mission is to identify and manufacture products that are unique and different as well as difficult to find. Their products span a wide variety of home categories from Kitchenware to Storage and Organization products. Back to Top Make Me Laugh We will feature a new comic every quarter that'll be sure to make you laugh! Back to Top Intersoft Jobs: Sales Positions Wanted Intersoft is looking for qualified Sales Applicants to join our Group! If you know of anyone looking for a Sales position that you feel would be a good fit with our company please have them check out our job description at: http://www.intersoftgroup.com/jobs/jobs.aspx All qualified sales applicants can email their resume to: jobs@intersoftgroup.com Back to Top